Terms and Conditions
- Verified Sellers are not permitted to bid on family, their own or any related companies listings on Ceylon Gem Fair Marketplace.
- Verified Sellers must list accurate descriptions and use correct categories and abide by the rules as per Ceylon Gem Fair – Listing Guide for Verified Dealers
- Verified Dealers are not permitted to have links to other external web sites or email addresses from Ceylon Gem Fair Marketplace web site.
- Verified Dealers have an obligation to sell at whatever price the auction items sell for
- Refund Policy – all wins have a 7 day period for return if the buyer is not 100% satisfied with their purchase. The refund amount to the buyer must equal the original transaction (stones/s + shipping + insurance where applicable) but does not have to include the cost of the item being posted/returned to the seller. Dealers are not permitted to charge a restocking fee for returned items.
- Verified Dealers can contact their buyers regarding a specific purchase and are NOT permitted to contact buyers who have not purchased from them. Dealers are NOT permitted to messages to any buyer regarding self promotion, ‘spammy’ messages and harassment.
- Verified Dealers found ‘handing over’ or selling their store to another individual will be terminated immediately and legal action may be taken.
- If a bond is returned to the dealer without permission from Ceylon Gem Fair your dealer’s account will be closed immediately without notification.
- If your dealer account is suspended for any reason, any amounts owed will become due and payable immediately.
- Verified Dealers must not defame or criticise or slander Ceylon Gem Fair including stock, dealers or customers in any external circumstances. This includes but is not limited to social media, Facebook, Twitter, forums or print media
- Verified Dealers may not entice customers to purchase items outside of Ceylon Gem Fair Marketplace.
- Ceylon Gem Fair (Pvt.) Ltd. reserves the right to remove, suspend and ban any store or individual without notice.
CODE OF CONDUCT
- Verified Dealers must professionally supply orders to the 100% satisfaction of customers and must uphold Ceylon Gem Fair integrity in the industry.
- Verified Dealers are to adhere to the highest level of professional conduct at all times.